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Client Services Associate



Customer Service
Washington, DC, USA
Posted on Friday, December 22, 2023
About Urban Sky:
Urban Sky is a venture-backed aerospace startup that has pioneered the adoption of the stratosphere as a vast and underutilized domain above civil airspace but below Very-Low Earth Orbit (VLEO). Urban Sky designs, builds, and sells stratospheric Microballoon systems to US DoD customers, and also uses these Microballoons as a platform for high-resolution (10 cm) commercial imagery collection as a novel alternative to aerial and space-based ISR collection methods. Urban Sky sends multiple flight vehicles to the stratosphere every week.

The imagery data collected supports a wide range of commercial remote sensing applications, from real-time wildfire monitoring to 2D and 3D urban mapping. The Stratospheric Microballoon systems have been adopted by multiple US government customers including the Department of Defense (DoD), NASA, and others.

Our team consists of engineers, developers, business leads, and manufacturing experts who all believe in the power of human potential when passion meets utility within a small, supportive team. At Urban Sky we strive to create a team culture grounded in candor, inclusion, respect and empowerment.
We are building the next chapter of stratospheric history in Denver and are seeking self-starting, open-minded, and hard-working team members.

About The Role:
This key customer-facing role will assume a multitude of technical sales responsibilities including selling Microballoon hardware, software, and training to a targeted set of DoD end users and systems integrator partners in addition to the sales and support of archive and tasked imagery to a wide range of commercial geospatial mapping and analytics customers.
You will be responsible for defining and executing on a strategy to drive growth and adoption of Urban Sky products and services across your business portfolio.

Success in this role requires close collaboration and partnership with internal and external stakeholders to drive awareness and adoption of Urban Sky’s innovative stratospheric Microballoon capabilities through in-person meetings (such as on-site customer meetings, facility tours, and conferences) and remote meetings (such as Zoom).

Key Functions:
  • Direct Technical Sales: Manage all aspects of working directly with end users to help them successfully procure, adopt, and operationalize the use of Urban Sky products.
  • Indirect Technical Sales: Manage all aspects of working with strategic partners to promote the successful procurement, adoption, and operationalization of Urban Sky products through indirect sales channels and contract vehicles.
  • Capture Support: Lead the pursuit and capture of net-new funded project work through proposal writing and customer briefings. Help ensure program execution through program management support as-needed.

Skills & Experience:
  • 8+ years of geospatial-related work experience, or an advanced geospatial degree plus 3 years of experience.
  • 5+ years of Business Development experience
  • 3+ years quota-carrying Sales experience.
  • 2+ years Program Management experience
  • Sales forecasting and CRM experience (such as Salesforce or Hubspot)
  • GIS/Remote Sensing/imagery exploitation software experience (such as ArcGIS)
  • Cloud storage and processing architecture experience (such as AWS S3/EC2)

  • Previous experience supporting DoD customers in the adoption of hardware, software, and associated training
  • Located or willing to relocate to Denver, CO

  • Salary $150,000 - $180,000 per year, plus commissions
    • We are required to post this salary range per Colorado law. Your salary will be determined based on your abilities and experience.
  • Stock Options
  • Medical, Vision and Dental
  • Unlimited Vacation Days
  • Cell Phone Bill Stipend

NOTE: Research suggests that women and BIPOC individuals may self-select out of opportunities if they don’t meet 100% of the job requirements. We encourage anyone who believes that they have the skills and the passion necessary to succeed here to apply for this role.

Urban Sky is an equal opportunity employer, and we value diversity. All employment is decided on the basis of qualifications, merit, and business need.