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Temporary Client Success Manager (March - December 2024)

Progressive Data Jobs

Progressive Data Jobs

Customer Service
Posted on Monday, March 25, 2024

Position Summary

Location: Remote or DC

Grow Progress is looking for a Client Success Manager to provide holistic and empathetic support to our clients while a team member is on parental leave. This is an exciting opportunity to support our clients during the 2024 election cycle.

We are a quickly growing team of more than 45 people who are passionate about giving our customers tools to persuade more people. We power breakthroughs in persuasion by helping clients think more deeply about the people they’re aiming to move — not just how they look, but how they think. We then give strategists the ability to scientifically test their messages at a radically accessible cost, so they have the freedom to test more creative strategies.

If you want to make a big social impact and grow your skill set, we hope you’ll apply.

Who We Are

Grow Progress’s mission is to make our clients better at persuasion so that they can run more effective campaigns, causes, and companies that make the world a better place. For this, we’ve built powerful software that offers our customers unprecedented access to run scientific message tests quickly and affordably, so they can unlock the most effective messages. We currently work with many of the most influential Democratic pollsters, marketing agencies, advocacy groups, campaigns and labor unions in the country.

We give our customers the power to persuade more people by tailoring their messages to match each audience member’s values. We help customers harness the latest persuasion science to create messaging that’s typically 200% to 500% more effective than their existing ads. We do this by predicting which personality traits and values are most important to each individual.

We’re a team of experienced campaigners, software engineers, and data scientists who are obsessed with harnessing the power of evidence to make social good advocates more effective. We’re motivated, efficient, low-ego, and we like to make each other laugh.

About the Position

Your primary responsibilities will be to serve our clients and drive adoption and growth of our software products. Our message testing technology is transformative and popular with customers but there is so much more we can do to help our customers better integrate it into their strategy and operations. You’ll develop an understanding of customers’ needs and processes, build relationships, and work directly with them to help them use our tools and recognize the value. You’ll work closely with our business development, data science, and project management teams to grow customer platform usage. You’ll ensure the voice of our customers is reflected in our priorities and our products.

About You

As part of our team, you will:

  • Manage a portfolio of clients from onboarding to renewal
  • Take an aggressive and growth-minded approach to serving our customers
  • Conduct training and enablement sessions for customers, and support customers in setting up well-designed message testing experiments in our platform and help ensure our customers have a clear understanding of their results
  • Collaborate with clients and internal colleagues to understand project needs, recommend optimal solutions, and coordinate with partners to successfully deliver projects
  • Promote the value of the product and upsell and cross sell services and products
  • Work effectively across teams to meet customer needs
  • Serve as the voice of the customer to advocate internally for customer needs, conduct customer interviews and deliver insights to our Product team
  • Support our broader user base and client needs by covering our support email and collaborating on product marketing content
  • Build institutional knowledge by documenting project best practices, pitfalls, etc.
  • Everything else. It’s a startup!

You’ll bring the following skills and experience:

  • 3-5 years working in software Customer Success with a track record of driving customer results
  • Passion for and experience with campaigns, advocacy groups, and survey research
  • Experience managing complex client projects
  • Excellent verbal and written communication skills, especially in communicating quantitative results clearly to non-technical audiences
  • Strong time management and organization skills, with the ability to handle multiple work streams and stakeholders with minimal supervision
  • Strong attention to detail to manage complex client projects
  • Proactive mindset, anticipating what will be needed rather than requiring direction
  • Enjoy switching contexts and juggling multiple projects across multiple disciplines
  • US work authorization
  • Progressive values and an interest in politics

You have some of the following bonus skills:

  • Experience with electoral campaigns
  • Knowledge of best practices in political science or psychology
  • Familiarity with online survey platforms, market research tools, or market research vendors
  • Client success or account management experience with labor unions or other large organizations
  • Dedicated cross-sell and upsell experience

Hiring Process

  • Phone Screen: (~30 minutes) This is a short interview with our Director of People to answer some behavioral and logistical questions, and a chance for you to ask questions about the position and the company.
  • Experience Interview: (45 minutes) In this phase, we will dig deeper into your professional background and how it may match our team needs.
  • Final Interview: (~30 minutes) This is a final interview with executive leadership.

More About Grow Progress

Our culture is fun, fast-paced, and focused on evidence. We aim to cultivate an environment where data drives our decision making rather than just anecdotes, and where everyone feels comfortable contributing ideas — even if it’s on a topic outside of their expertise. We work hard to get smarter together by giving each other feedback that’s direct, actionable, and respectful. We’re deeply motivated by the work we do and committed to using this technology ethically, so we’re looking for teammates who feel the same way.

We believe that inclusion and equity are the keys to a better future. We center these issues by creating accessible and affordable products, partnering with progressive organizations, and building transparency across our company.

We strive to foster belonging and empowerment at work and we continuously examine our efforts through our Growing Progress DEI&B working group. We are committed to building a team with a variety of backgrounds, skills, and experiences. Our goal is to create a workplace where every person feels supported and encouraged to thrive.

We’re an equal opportunity employer committed to building a diverse company. Qualified people of any race, ethnicity, culture, age, sex, gender identity and expression, sexual orientation, social class, marital status, religion, veteran status, or disability status are strongly encouraged to apply.

Grow Progress is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact people@growprogress.ai.

Compensation: $70,000 to $90,000 yearly salary (depending on experience). Benefits include a 100% paid company health plan with medical, dental, and vision insurance, a flexible PTO plan, and a 401(k) with employer matching. Staff are also offered stipends for professional development, work from home resources, wellness and access to Carrot insurance among other benefits.

Location: Remote or DC

To Apply: Fill out the form at the link. Applications will be evaluated on a rolling basis. Please note that if you email your resume to our team directly or apply through a different site rather than applying on our job site, you may not be considered for the position. No recruiters, please.