Arena Careers

Position Summary

Benefits & Compensation:

• $80,000 annual salary, fully remote (Monday – Friday, 9:00am-5:00pm)
• 401(k) matching up to 3%
• Dental insurance or commensurate contribution
• Health insurance or commensurate contribution
• 15 PTO days per year, plus all federal holidays
• 10 paid sick days per year

Description:

The Data and Client Success Manager supports day-to-day data operations and sales fulfillment for a growing, fully remote team. The ideal candidate is both technical and sales-oriented. This role offers some flexibility: a more technical candidate will focus on coding and data systems (using Python, AWS, R), while a more sales-oriented candidate will focus on client outreach, order fulfillment, and business development.

You’ll collaborate closely with a technical team that can potentially provide front-end support (a user interface) as needed. The role is highly collaborative and involves regular communication with clients and internal teams. Experience or familiarity with Democratic politics is a plus.

Duties and responsibilities:

Core Responsibilities

• Respond promptly and professionally to client inquiries
• Fulfill customer orders and maintain data accuracy
• Identify opportunities to improve efficiency and client satisfaction
• Ensure professionalism and accuracy when dealing with clients
• Coordinate effectively with teammates

Technical-focused Responsibilities

• Use Python, R, and AWS to automate and optimize data processes
• Troubleshoot data quality or process issues

Sales-focused Responsibilities

• Identify and contact potential new clients and business opportunities
• Develop sales initiatives and implement retention/ reengagement practices

Qualifications:

• Excellent written and verbal communication skills
• Confident working in a fast-paced, fully remote environment
• Strong proficiency in Microsoft Excel is required
• Familiarity with or ability to learn QuickBooks and HelloSign
• Knowledge or experience in Democratic politics is preferred