Arena Careers

Our partners rely on us not only for powerful tools but also for trusted guidance, smooth onboarding, and reliable long-term support. We’re looking for an experienced Technical Solutions Manager who thrives at the intersection of technical expertise, partner success, and cross-team collaboration.

Role Overview

As a Technical Solutions Manager, you’ll be the primary point of contact for our largest partners, guiding them through onboarding, migrations, and campaign setup while providing ongoing high-level technical support and training. You’ll work closely with Impact, Product, and Engineering to identify and resolve friction points, escalate bugs, and ensure smooth coordination across teams to find solutions to support our partners. You’ll also play a key role in gathering partner feedback and insights, helping shape the evolution of our tools and the non-PDC roadmap of future product development. This role requires a balance of technical problem-solving, project management, and strong relationship management skills.

Key Responsibilities

• Partner & Client Support: Provide advanced support and guidance to our largest partners and stakeholders, ensuring successful onboarding, tool adoption, and seamless workflow migration.
• Technical Support: Provide expert, hands-on assistance for complex partner issues, including troubleshooting platform configurations, diagnosing API or integration errors, and resolving data or workflow problems. Offer clear, timely guidance and follow-through to ensure partners’ technical challenges are addressed and documented.
• Programmatic Coordination: Understand partner programmatic needs and assist in configuring, troubleshooting, and optimizing their setup on our platforms.
• Cross-Team Collaboration: Act as the bridge between partners and internal teams, translating partner feedback into actionable insights for the Impact, Engineering, Partnerships, and Product teams.
• Bug & Issue Management: Identify, document, and escalate technical issues or friction points; proactively track resolutions and communicate updates to stakeholders.
• Training & Onboarding: Deliver training sessions, documentation, and resources to empower partners to maximize value from our tools.
• Feedback & Product Insights: Actively gather partner feedback, analyze usage patterns, and provide structured input to influence product improvements and feature development.
• Account Management: Build long-term relationships, ensuring retention, satisfaction, and opportunities for growth.

Qualifications

We’re committed to building a diverse and inclusive team. If your experience doesn’t align perfectly with every qualification listed, we encourage you to apply anyway—your unique perspective and skills could be just what we need.

Required:

• 2-4+ years in account management, customer success, or technical support, ideally within a tech or SaaS environment, OR 2-4 years or more as a power user of Action Network.
• Strong technical skills and ability to work with Liquid, APIs, SQL, or HTML/CSS, with a demonstrated ability to quickly understand and clearly explain complex tools and technologies.
• Experience supporting onboarding, migrations, or campaign-based workflows.
• Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Skilled at gathering and synthesizing feedback into actionable insights.
• Proven ability to identify problems, escalate effectively, and drive toward solutions.
• Highly organized with strong project coordination skills.
• Experience with CRM tools, ticketing systems, or product feedback workflows.

Nice to have:

• 2-4 years or more as a power user of Action Builder.
• Familiarity with tools that integrate with Action Network and Action Builder
• Familiarity with other tools in the progressive tech ecosystem
• Familiarity with data migration best practices

This is an exciting opportunity to directly impact how our progressive movement partners organize and mobilize their efforts.

The Perks

• Working remotely with a great team of like-minded progressives
• 90% paid health insurance (platinum metal level plan) for you and your family
• 100%, dental, and vision for you and your family
• Unlimited PTO
• Employer-matched 401(k)
• Technology stipend
• Health and wellness allowance
• Professional development benefits
• Generous paid parental leave

Action Squared is committed to cultivating a culture of inclusion and connectedness. We can grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture but also our reputation. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs. People of color, people with disabilities, veterans, and LGBTQ candidates are strongly encouraged to apply. We are an Equal Opportunity Employer committed to workplace diversity.

To be eligible for this position, you must be legally authorized to work in the United States.

This position has a salary range of $95,000 - $115,000, commensurate with your experience. There is no commission structure included.

The employee will be within the Nonprofit Professional Employees Union structure, IFPTE Local 70.