Account Services Director
BATTLEAXE DIGITAL
Remote
USD 96k-100k / year
Posted on Oct 11, 2025
BattleAxe Digital Account Services Director Remote · Full time
The Account Services Director is responsible for running the operations and processes of the fundraising department at BattleAxe Digital. The Accounts Services Director reports to BattleAxe Leadership. This position is a Senior Staff leadership position. Digital Fundraising and/or production experience is a requirement.
About BattleAxe Digital
WE ARE BATTLEAXE DIGITAL. A WOMEN-OWNED AND RUN FULL-SERVICE DIGITAL AGENCY THAT INTEGRATES CUTTING-EDGE TACTICS WITH SCROLL-STOPPING CREATIVE TO POWER AN IMPACT THAT DELIVERS.
Description
Staff Management
- Mentors writers and accounts staff; guides their career progression
- Works with the Managing Director on sensitive staff issues from members of the Fundraising Department
- Manages the department-specific hiring and onboarding process for new team members
- Works with other department heads and Sr. Staff members as needed
Departmental and Agency Performance
- Facilitates information sharing across clients regarding platform performance
- Assists in projections process
- Brings innovative strategies to BattleAxe departments
- Works with accounts staff to ensure execution of the testing process for fundraising accounts
Operations & Internal Processes
- Responsible for creating and maintaining cross-departmental processes and procedures as they relate to fundraising or other related departments
- Involved in cost/benefit analysis and ROI discussions for technology, processes, and hiring decisions
- Leads the process of testing and finding new technology to support the Fundraising department
- Responsible for client and program onboarding and role assignments
- Responsible for department budget, related service invoices, contracts, and SOWs
- Collaborates with the accounts team on acquisition strategy and leads vendor process
- Leads strategy for Non-Fundraising Texting programs; serves as a thought leader for advocacy texting; assists in program facilitation, budgeting, acquisition, and setup as needed
- Serves as a thought partner for fundraising accounts leadership
- Strong experience with Google Workspace and experience with AirTable, Zapier, Looker Studio preferred
Business Development
- Works with fundraising, advocacy, and advertising teams to find opportunities to expand services provided by BattleAxe to existing clients
- Assists in business development for Fundraising and special projects
Salary Commensurate with Experience
Salary
$96,000 - $100,000 per year