Arena Careers

Position Summary:

• The Democratic National Committee (DNC) Tech Team is hiring multiple Regional IT/Help Desk Associate to provide support to our DNC and State Party staff! We are looking for someone who is detail oriented and can provide excellent customer service. The ideal candidates will be front line support for our end users across the nation. Dedicated to specific regions, the selected individuals will be an extension of the Coordinated IT Director and DNC IT Director in providing optimal support and assistance to DNC and State Party employees. Frequent travel will be required for this role to support various locations in a given region based on business needs.

Responsibilities:

• Provide Tier 1-2 support to users on a variety of IT issues; monitor and close incoming tickets according to defined Standard Operating Procedures (SOP) and policies
• Monitor and analyze helpdesk alerts and events from various software tools and systems.
• Assist with National Onboarding and Employee device assistance for campaign success.
• Escalate critical security and help desk incidents to the appropriate Tier 2-3 personnel
• Stay up-to-date on the latest threats and vulnerabilities.
• While performing the duties of this job, the employee may also frequently be required to communicate using the telephone, email, and in person with stakeholders across the organization.
• Other duties as assigned to support the department and the DNC's mission.

Qualifications:

• 1 Year of Experience
• Dedication to customer service with strong interpersonal skills;
• Strong understanding of tiered helpdesk principles and best security practices.
• Prior experience as Help Desk Associate or Help Desk Technician
• Basic knowledge of networking such as TCP/IP, routing and switching;
• Experience with both computer and mobile device enterprise management systems such as Google Workspace, JAMF, and OKTA
• Knowledge of Zendesk ticketing system
• Knowledge of macOS, iOS, and chromeOS

Travel: The Regional IT/HelpDesk Associate position will require travel, which could be up to 25% of the time.

Salary: The starting salary for the Regional IT/Help Desk Associate position is $80,000 - $90,000, on an annualized basis, commensurate with experience and qualifications. This is a full-time position that may require work on weekends, and has an end date of November 15, 2024. This is an exempt position.

The Democratic National Committee (DNC), is committed to diversity among its staff, and recognizes that its continued success requires the highest commitment to obtaining and retaining a diverse staff that provides the best quality services to supporters and constituents. The DNC is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to sex, race, age, color, creed, national origin, religion, economic status, sexual orientation, veteran status, gender identity or expression, ethnic identity or physical disability, or any other legally protected basis. The DNC will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.

The DNC requires all employees to be "up to date" on COVID-19 vaccination status as prescribed by the CDC as a condition of employment, unless otherwise prohibited by applicable law. If you seek a reasonable accommodation in relation to the DNC’s COVID-19 policy, you should speak to the HR team prior to reporting to an office location.

Benefits:

The DNC offers a generous benefit package, including:

- Health and dental insurance for employee and dependents;

- 90% paid by the DNC, 10% paid by employee;

- Supplementary vision plans available to employees for purchase;

- Up to a 4% employer match DNC 401(k) plan;

- Employee Assistance Program (EAP) available to DNC employees and their dependents at no cost to staff;

- Pre-tax Flexible spending account benefits available to employees and dependents.

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