Director of Operations

Location: Remote (within the continental U.S. and Canada)

About Bloom

Our mission is to create human-centered services. We’re a team of digital gov alums who partner with governments and mission-driven organizations to design and build digital services that improve people’s lives. We help our partners build internal, sustainable capacity to transform how they engage constituents.

We are seeking a Director of Operations to lead a small but mighty team. This role is pivotal in setting the vision and driving the strategy for Operations and Finance, maintaining Bloom’s operational health and strategy, supporting our project teams in delivering impactful work that

makes government services more accessible and effective.

Reporting to the CEO, you will manage one person, partner with our People Ops team, and work closely with Directors, Engagement Managers, and contractors. This is a key leadership role, responsible for designing and improving our standard operating procedures, overseeing essential business functions, and ensuring we have the systems and tools in place to support our current team, with an eye for future needs.

In this role, you will:

Set the vision and strategy for Business and Finance Operations

• Define the vision for Business Operations and Finance, aligned with Bloom’s mission, needs, and goals.
• Design, implement, and improve standard operating procedures that support this vision — approaching processes with curiosity, designing them with the people who use them in mind, and iterating over time.

Oversee and directly support organizational operations

• Oversee accounts payable/receivable, forecasting, financial planning, and related processes.
• Ensure compliance with state registrations, annual reports, internal documentation, and core business processes.
• Support project budgeting, contract execution, and infrastructure to support seamless client work.

Manage systems, tools, and infrastructure

• Develop and direct Bloom’s tooling strategy (in partnership with People Ops): understand the needs of our project teams and help manage the portfolio of software and subscriptions that allow the organization to deliver.
• Evaluate, configure, and adapt software to meet our evolving operational needs.
• Ensure systems are designed so that people across the organization can engage with them easily and effectively.

We’re looking for:

• 10+ years of experience running and overseeing organizational operations and finance operations
• Experience directly managing and coaching team members
• Experience setting up, improving, and managing business operations processes and tools, with a keen eye on ease of use and sustainability.
• Strong financial operations experience, including budgeting, forecasting, accounts payable/receivable, and compliance.
• Familiarity with SaaS tools and the ability to evaluate, configure, and adapt tools to meet a growing organization’s needs.
• Proven success building strong cross-functional relationships, and collaborating at the leadership level.
• A systems thinker and iterative problem-solver who designs processes with users in mind.
• Deep commitment to equity, inclusion, and creating a supportive, collaborative workplace.
• Comfortable working in a distributed, remote-first team environment.
• Experience navigating complex internal and external relationships to work constructively through organizational issues.
• Demonstrated ability to maintain a calm, measured approach in the context of a rapid flow of communication and a quickly changing environment
• Experience working in an agile, iterative way, and a solid command of building, assessing, and delivering technology

Added Bonus

• Interest working in government technology, nonprofits, or the public interest technology space
• Experience working with a small (eg 30-70 person) organization experiencing growth

Compensation

Salary: $175,000 / year USD depending on competency level.

Benefits for full-time salaried employees

• An environment that empowers you to apply your skills and experience for the public good
• Remote-friendly work environment
• Medical
• Dental & vision
• Life insurance
• PTO, holidays, sick leave as well as a week off in the summer and closure at the end of December
• Tech equipment stipend
• Professional Development stipend
• Short-term and long-term disability
• Equitable 401k contributions
• Annual 3k Cost of Living Adjustment

You must be eligible to work in the United States. Unfortunately, we are unable to sponsor work visas at this time.

More about our team

We envision a world that is made more equitable through better digital public services. Our commitment to diversity, equity, and inclusion (DEI) is woven into everything we do, from our company’s strategy to the makeup of our team, to the work we take on. As a public interest technology company, we see diversity and equity-building as integral to both our mission and our research practices.

We are committed to disrupting power dynamics and equity barriers in our work. We recruit employees and partners who reflect the demographics of targeted end users, and we analyze, test, and iterate to make sure everyone can easily access and use the digital tools we build. As a public benefit company, we are compelled to generate social and public good, and to operate in a responsible and sustainable manner.