Arena Careers

Why Concord Direct: You’ll feel good about the work you’re doing at Concord Direct. Our passion is to help nonprofits exceed their goals, grow their programs year-over-year, and help more people, animals, and habitats. Our team of experienced direct marketers has helped us evolve into a robust agency partner for nonprofits that want to generate fundraising results. As an employee, you’ll be proud of the work you’re doing to drive positive change in the world by empowering the work of our nonprofit clients. About This Position: We are seeking an experienced Account Director to join our fundraising agency. As a team leader, you’ll be responsible for building strong, long-term client relationships while representing the collective expertise and perspectives of the agency. Your confident leadership of teams focused on complex, multichannel direct response fundraising programs will help to balance strategic vision with day-to-day progress, while also identifying opportunities for program growth. You’ll align priorities, strategies, channel touchpoints, and execution details while fostering highly effective collaboration and shared ownership of outcomes. This is not an individual contributor or project management role; it is a leadership position focused on driving strategic understanding, unifying teams and individuals, and exerting positive influence. This role manages client expectations and confirms delivery within scope while recognizing opportunities to drive growth and long-term client satisfaction. Responsibilities: Serve as the account team leader for complex, multichannel direct response fundraising programs, building trusted client relationships and ensuring long-term satisfaction and growth. Provide decision leadership across client programs, aligning team members around client goals, performance metrics, scope, and budgets. Lead effective high-quality service delivery within scope, aligning client expectations and agency perspectives while identifying opportunities to responsibly expand value and impact. Unify cross-functional teams, fostering strong collaboration, shared accountability, and momentum from planning through execution. Own proactive problem-solving and risk management, addressing challenges early and escalating thoughtfully when broader input or decisions are required. Partner closely with strategists to guide short- and long-term planning, interpret performance, and translate results into clear, actionable insights. Communicate with clarity, confidence, and influence, leading productive discussions, navigating complex conversations, and keeping work moving forward. Qualifications: Bachelor’s degree preferred or relevant experience. 6+ years of fundraising agency or nonprofit program experience in digital direct response marketing. Exceptional communication and presentation skills. Excellent problem-solving abilities; strong initiative, curiosity, and a sense of humor; ability to manage competing projects and deadlines; proven success growing programs preferred. Digital Programs: Strong fluency in digital marketing (email, web, texting, paid media), understanding of digital journeys, platforms, analytics, and martech; ability to facilitate conversations between clients and technical/data/digital teams. Direct Mail Programs: Experience guiding direct mail strategy; informed oversight of execution (data instructions, package specs, artwork, pricing, schedules); understanding of print, data processing, mailing workflows, personalization/segmentation/variable data. Location and Benefits: We welcome applications from candidates across the country and welcome full-time remote employees; clients are largely based in Eastern Time. Headquarters in Concord, NH; employees across all four U.S. time zones. Some limited travel required. Competitive salary and comprehensive benefits including PTO/holidays/volunteer time; health insurance with dental and vision discount; wellness program; company-funded HRA and HSA/Flex; life and short-term disability insurance; values-led rewards and recognition. Culture Matters: Diversity, Equity and Inclusion: We value diverse thought, culture, background, and perspective and foster an inclusive environment. Equal opportunity employer. Ready to Apply? Email resume, salary requirements, and a letter to [email protected] or click Submit Your Resume. No phone calls please.