Arena Careers

This position is a maximum of 6 months (with a potential for shorter duration depending on full-time hire timeline) and will require the candidate to be onsite at our office 5 days a week (Monday-Friday).

Position Summary:

The Temporary IT Support Specialist provides short-term, hands-on technical support to staff during a period of team transition. This role focuses on day-to-day end-user support, device setup, troubleshooting, and basic system access management. The specialist will help maintain consistent IT operations and ensure staff receive timely assistance, particularly during onboarding/offboarding cycles and organizational events.

This temporary position is tactical and support-focused, with responsibilities concentrated on immediate operational needs.

Position Responsibilities:

• Serve as a primary point of contact for day-to-day end-user support needs.
• Provide first and second level technical support, escalating more complex issues to full time IT staff or managed service providers
• Manage the IT support queue to ensure timely updates, communication, and resolution.
• Image, configure, deploy, and support end user devices (laptops, peripherals, mobile devices)
• Support both Mac and Windows environments with routine troubleshooting.
• Assist with onboarding and offboarding tasks: account setup, access provisioning, equipment issuance, and collection
• Update user accounts and permissions across core systems following established procedures.
• Support common enterprise applications, including Microsoft 365, Zoom, and other productivity platforms
• Provide setup and troubleshooting for conference rooms, A/V equipment, and hybrid meetings.
• Maintain hardware inventory, including logging, tracking, and coordinating device preparation
• Document recurring issues, solutions, and changes to ensure continuity for full time staff
• Coordinate with vendors as needed for equipment, repairs, or service issues
• Assist with basic network troubleshooting (Wi Fi, printers, connectivity).
• Provide on site and off-site support for organizational meetings or events when needed.
• Perform other related operational duties as assigned.

Position Qualifications:

• 1–3+ years of hands on IT support or help desk experience in a professional environment.
• Strong customer service orientation and ability to resolve issues efficiently.
• Experience supporting both Windows and Mac devices.
• Working knowledge of Microsoft 365 applications and common troubleshooting steps.
• Familiarity with account provisioning, password resets, and basic identity management.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with ticketing systems (Freshdesk, ConnectWise, etc.).
• Ability to prioritize and manage multiple support requests in a fast paced setting.
• Ability to lift 40 lbs. for device deployment and event setup.
• Availability for limited after-hours and weekend support when organizational needs require.
• Certifications (A+, etc.) helpful but not required.
• Commitment to the mission and values of the Human Rights Campaign.

All positions at the Human Rights Campaign and/or the Human Rights Campaign Foundation may require travel on a regular basis or periodically. Where the need arises for business travel, appropriate compensation as outlined by the Fair Labor Standards Act will apply.

Employer is the Human Rights Campaign, Inc., an I.R.C. 501(c)(4) non-profit entity.

No phone calls or emails, please. Due to the volume of applications we receive, we are unable to respond to queries about application status.