Liftoff Campaigns: Lead Digital Specialist, Client Success

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SALARY

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DEPARTMENT

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CONTACT

JOB DESCRIPTION

Liftoff Campaigns is a mission-driven digital and communications agency seeking skilled individuals with a passion for making a difference to join our team. Our clients are statewide and local Democratic political campaigns, PACs, advocates, non-profits, and changemaking companies.

Job Overview:

• Liftoff Campaigns is hiring a Digital Specialist to serve as a key member of our team. The Digital Lead Specialist, Client Success plays a critical role in supporting our clients and in addition to work as assigned, is generally responsible for the following:

• Client and account management as deputy or lead. This includes but is not limited to:

• Drafting client agenda.

• Running calls.

• Leading on calendars and content.

• Supporting on projections

• Provide email and text content feedback.

• Support manager as needed on other accounts.

• Lead on email production and quality assurance process for assigned accounts

• Lead on checklist and loading training across CRMs.

• Content creation and client feedback management

• Advise on budget for client and work with firm stakeholders on business planning

• Advising on acquisition and SMS buys

• Draft and edit email and text copy.

• Load emails and texts as needed.

• Review email and text samples. Provide creative and strategic edits to associates on their loads.

• Quality check emails and texts for copy for edits, mobile edits, links and sourcing conventions, and targeting.

• Help train email and texting staff on quality assurance and best practices for segmentation, drafting, and loading across platforms.

• Ensure that all areas where mistakes commonly happen, like missing punctuation, incorrect links/sourcing/names, or missed edits from managers, partners, or clients are incorporated.

• Analyze overall program performance and recommend strategies to hit and exceed client goals; ensure topics going out for all clients are working, relevant and mission-oriented.

• Ensure ActBlue landing pages and backend landing pages across company clients are optimized through A/B testing (copy, branding, innovative strategies).

• Help associates and strategists capitalize on big news + rapid response moments.

• Help lead planning meetings — comes to planning meetings with knowledge of email and text performance, content ideas, and strategic recommendations that contribute to hitting and exceeding client goals.

• Ensure that we are prepared for future events (anniversaries but also major moments like debates, RNC/DNC conventions).

• Other duties as assigned

Experience we look for:

• Passion for good causes, whether candidates or other;

• 7-8 years of work experience with at least 1 campaign cycle of experience in a dedicated email fundraising role;

• Client-facing project management experience;

• Experience managing multiple clients or workstreams at once;

• Familiarity with P2P and/or broadcast texting platforms;

• Experience using one of the following email CRMs: NGP, Everyaction, Actionkit;

• Experience working at an agency; working with or at non-profits or political/issue campaigns;

• Basic understanding of long term lead performance tracking and building client budgets;

• Experience building and executing project plans to achieve fundraising and communications goals;

• Ability to juggle multiple projects in a deadline-driven environment;

• Excellent quantitative reasoning skills and ability to apply data to strategic decisions.