Citizen Action/Illinois: Digital Associate

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Position Title: Digital Associate

Location: Chicago, IL (Hybrid)

About Citizen Action Illinois

Citizen Action/Illinois (CA/IL) is a progressive policy advocacy and political coalition that works for social, economic, and racial justice in Illinois. CA/IL has led campaigns for policies that benefit working families, including a progressive income tax, expanding access to high-quality, affordable healthcare, and protecting voting rights.

What You’ll Do

The Digital Associate will support our social media strategy, content creation, and engagement efforts, while leading digital advocacy and volunteer training initiatives. This role is ideal for a creative, organized, and detail-oriented communicator who thrives in a collaborative, fast-paced environment. The Digital Associate will contribute significant time to working on digital strategy and execution for the Protect Our Care Illinois coalition.

Key Responsibilities

Social Media Management & Growth

• Manage and grow our presence across Instagram, TikTok, X, Facebook, and experiment with BlueSky

• Manage a social media calendar for Protect Our Care Illinois and engage coalition partners in social media strategy

• Respond to DMs, engage with comments, and actively build online community relationships

• Identify trends and create opportunities for on-trend messaging, including producing video content

Content Capture & Creation

• On-site photo and video capture at press conferences, town halls, and rallies

• Design graphics and video content using Canva (required), with CapCut and Adobe Suite as strong pluses

• Produce social media advocacy toolkits for internal and external use

Digital Advocacy & Training

• Manage the organization’s texting program, including writing messages, designing graphics, and overseeing volunteer response efforts

• Train advocates on digital communications strategies, providing 1:1 support, workshops, slide decks, and toolkits

• Track performance metrics across social media, email, and texting programs, reporting insights to the Executive Director

Collaboration & Teamwork

• Work closely with the Executive Director, Communications Manager, and other staff members to coordinate messaging and campaign strategy

• Maintain high organizational standards for workflow, project management, and content scheduling

Who You Are

Creative Communicator – You have 2+ years of experience in producing compelling graphics, videos, and written content that engages diverse audiences. You spot trends and know how to translate them into creative campaign opportunities.

Organized & Strategic – You can manage multiple projects and channels simultaneously, anticipate challenges, and develop solutions to ensure deadlines are met.

Tech-Savvy & Quick Learner – You are comfortable with digital tools (Canva required; CapCut and Adobe Suite preferred) and can quickly learn new software or platforms as needed.

Community-Oriented & Collaborative – You thrive in a team environment, can train and support volunteers, and work closely with colleagues to align on goals and messaging.

Passionate & Results-Driven – You hold yourself to high standards, measure your work using data-driven metrics, and take pride in producing impactful campaigns for social change.

Additional Information

• Hybrid position based in Chicago, IL; requires flexibility for up to 25% travel

• Access to a car is a plus

• Ability to work flexible hours, including evenings and weekends as needed

• Written fluency in Spanish is a plus

This role may be hired at either the Digital Associate or Digital Manager level, depending on experience. Digital Associates focus on executing digital organizing and communications work, including content creation, email and SMS production, and supporting digital campaigns under the guidance of senior staff. Digital Managers take on greater ownership of digital strategy, manage and mentor junior staff or Fellows as applicable, and are responsible for planning, evaluating, and reporting on digital program performance.

Compensation & Benefits: Competitive salary commensurate with experience, with a salary range of $55,000–$65,000 for a Digital Associate. Candidates with 4+ years of experience may be hired as a Digital Manager, with a starting salary of $65,000 or higher, depending on experience. Employer-paid health care and dental coverage provided, along with a flexible work schedule, paid holidays, and vacation time.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Citizen Action, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.

Citizen Action/IL is proud to be an Equal Opportunity Employer which does not and shall not discriminate on the basis of race, religion, creed, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations.