hollow knight: Customer Service Representative

LOCATION

SALARY

COMPANY

DEPARTMENT

EMPLOYMENT TYPE

JOB DESCRIPTION

Primary Duties

• Handle customer questions and requests through various channels including email, phone calls, live chat, and social media platforms.

• Deliver clear and accurate details regarding products, services, company policies, and order updates.

• Address customer concerns professionally, offering solutions with patience and understanding.

• Record all customer interactions in the company’s CRM system and ensure proper follow-up when required.

• Work closely with departments such as billing, shipping, and technical support to resolve more complex issues.

• Analyze recurring customer concerns and suggest practical improvements to enhance service quality.

• Meet established performance standards related to response times, accuracy, and customer satisfaction.

• Maintain a high standard of communication and represent the company in a positive, customer-focused manner.

Requirements

• High school diploma or GED required; college coursework or a degree is an advantage.

• At least 1 year of experience in customer support, preferably within retail, e-commerce, or call center environments.

• Strong written and spoken English communication skills.

• Ability to remain composed and solution-oriented when dealing with difficult situations.

• Detail-oriented with solid critical thinking and problem-solving abilities.

• Experience using CRM platforms such as Zendesk, Salesforce, or similar systems is a plus.

• Comfortable navigating computer systems, digital tools, and handling multiple tasks efficiently.

• Must have legal authorization to work in the U.S.

Benefits

• Hourly pay ranging from $18 to $24, based on qualifications and experience.

• Comprehensive medical, dental, and vision coverage.

• Retirement savings plan with employer contribution.

• Paid vacation time and company-recognized holidays.

• Flexible remote work options.

• Access to training programs and clear pathways for career growth.

• Collaborative and supportive workplace culture.

Contact: hollow knight [email protected]