Confidential Research and Media Firm: Account Management Associate

LOCATION

SALARY

COMPANY

DEPARTMENT

EMPLOYMENT TYPE

MINIMUM LEVEL OF EXPERIENCE

JOB DESCRIPTION

ABOUT THE ROLE

We are looking for a contract Account Management Associate to own the full client journey, from first contact to signed engagement. This is a hybrid role that combines the relationship instincts of a great account manager with the hustle and strategic thinking of a business development professional. This role is well-suited to someone who has worked in a research, consulting, media, or political environment and understands how to sell a service that requires both trust and explanation.

RESPONSIBILITIES

Business Development & Pipeline Management

• Identify, qualify, and prioritize inbound and outbound leads.

• Conduct initial discovery calls to understand prospect needs.

• Deliver compelling, tailored product demos that illustrate how our research offerings meet specific client needs.

• Develop and execute follow-up strategies that move prospects through the pipeline without losing momentum.

• Maintain accurate, up-to-date records in CRM, including pipeline status, contact history, next steps, and projected close dates.

• Work closely with the Chief of Staff to keep senior leadership apprised of pipeline status, ensuring accurate revenue and workload projections.

• Collaborate with research and leadership on proposal development, scoping, and pricing for prospective engagements.

Client Onboarding & Transition

• Serve as the primary point of contact through the prospect-to-client transition to ensure a smooth, confidence-building handoff from sales to active engagement.

• Lead onboarding conversations that orient new clients on deliverable formats, timelines, communication cadences, and how to get the most from their research subscription.

• Work with the research team to ensure the first deliverable cycle (briefings, polling, or recommendations) reflects the client's stated needs.

• Identify and surface any early misalignments or expectation gaps before they become retention risks.

Account Management & Retention

• Maintain ongoing relationships with active clients, serving as their advocate internally and their primary touchpoint externally.

• Lead regular client check-ins tied to deliverable cadences (monthly and quarterly briefings, polling cycles).

• Translate complex research findings into accessible, actionable conversations for clients who may not have a research background.

• Identify expansion and renewal opportunities within the existing client base and bring them back into the business development pipeline.

• Track client health and flag any satisfaction or engagement risks to leadership proactively.

Market & Product Feedback

• Serve as the voice of the market internally by identifying patterns from prospect conversations that inform product positioning, packaging, and research focus areas.

• Contribute to the development of sales materials, demo decks, and case study documentation.

• Participate in broader strategy discussions where research client insights are relevant.

WHAT YOU BRING

• 3–6 years of experience in account management, business development, client services, or sales, ideally in a research, consulting, political, media, or data-driven environment.

• Strong presentation and demo skills. You can walk a room through a research product and make it feel immediately relevant to their specific situation.

• Excellent written and verbal communication.

• CRM discipline - you keep your pipeline clean and your notes current without being asked

• Natural relationship builder with genuine curiosity about clients' work, audiences, and goals.

• Ability to hold the client relationship across the full lifecycle.

• Comfort with subject matter that touches on demographics, public opinion, political communication, and audience research.

NICE TO HAVE

• Direct experience in political campaigns, advocacy organizations, or public affairs.

• Background at a research firm, polling organization, or market intelligence company.

• Experience selling subscription or retainer-based services with recurring deliverable cycles.

• Familiarity with how polling and audience segmentation research is produced and applied.

• Existing network in political, nonprofit, brand, or media sectors.

HOW TO APPLY

• Please email resumes to Chloe Wilson at [email protected].