Arena Careers

Position Summary

We are seeking a highly independent, proactive, and self-motivated individual who is skilled at prioritizing issues and digging into documentation and data. We frequently operate in fast-paced, rapid-response moments, and we are looking for a candidate who thrives in this environment. We foster a culture of experimentation–we want you to propose bold ideas that sometimes fail and sometimes succeed.

The successful candidate will serve as Data Manager & Analyst for Empower Project. This position serves the dual role of assisting with technical and data support of client organizations using Empower, the industry-leading software for relational organizing, as well as providing data and automation support for Empower Project’s own internal organizing paid relational programs.

Client Technical and Data Support

• Overseeing data and analytics projects and pipelines in concert with Engineering/Product team to build both short-term and long-term data infrastructure
• Collaborating with team members, other departments, and external partners as needed to ensure digital projects are completed effectively and efficiently.
• Assisting program leadership with other activities.
• Serve as the initial point of contact for the tech support workflow with individual users and organizations to tag issues, resolve, and/or escalate them.
• Respond to Zoho Desk support tickets.
• Work with client training staff team to ensure they know actionable details about which organizations are failing or struggling, which staff may need assistance, or other important mid-cycle analysis that clients could use to improve their work.
• Execute periodic client data audits in conjunction with training staff to ensure clients have their accounts set up correctly, user permissions are assigned correctly, and the organizations are using (or at least aware) of the full features set available via software to achieve their organizational goals.
• Work with training staff on onboarding new organizations and setting up new accounts.
• Communicate customer questions and needs to the product documentation team for training materials and feature updates for rollout to clients.
• Engage in user feedback collection around the software tool.

Internal Paid Relational Organizing Programs

• Determining and driving data management and analytics strategies to raise awareness of the paid relational programs.
• Working with voter file data, targets, and research to help drive program growth from start to finish.
• Support Empower Project leadership in monitoring and identifying trends in the Community Mobilizer recruitment pipeline.
• Provide data and programmatic support to the rest of the Empower Project Direct Organizing team when the organization is running paid relational programs.
• Developing periodic analytical reports.

• Proven history of adept and timely problem-solving in a diverse work environment, managing multiple concurrent issues with efficiency and effectiveness.
• Possesses strong analytical skills and the ability to dig through various resources.
• You share our commitment to increasing racial diversity in our movement and organization, integrating justice and equity into the work we do and ensuring an inclusive organizational culture.

• Previous background working in diverse communities or cultures.
• Previous background with the use of SQL or programming languages such as Python or Javascript
• Previous background with customer services skills
• Previous background with the use of CRM software such as Zoho or SAP
• Previous background in providing technical support
• Familiar with NGP VAN and EveryAction
• Ability to build out data pipelines and automate movement or processing of data.
• Preferred candidates will have extensive experience working with Scale to Win, Big Query, and other programming languages.
• Strong written and verbal communication skills are a must. You are not afraid to ask questions and you are committed to assist across departments as the customer advocate