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Digital Organizing Manager

Relentless

Relentless

Marketing & Communications, Customer Service, Operations · Part-time
Remote
6,000 – 6,000 USD per month
Posted on Tuesday, July 2, 2024

ABOUT RELENTLESS

Relentless is an organizing company focused on unlocking political power through relational organizing. Relational organizing is the simple, proven concept that people talking to their friends and family is more effective than strangers talking to strangers. Our flagship product, Rally, is a social graph, power-mapping tool, and program management platform that makes running scaled relational programs simple. Our in-house program team brings their deep experience to supercharge the programs that run on Rally and mobilize communities at scale to have meaningful conversations, get out the vote, and so much more.

ABOUT THE ROLE

In 2024, Relentless is running a first-of-its-kind compensated relational program at scale across battleground states using Rally. This program will hire 20,000+ low turnout voters to become relational organizers in their communities and turn their friends and families out to vote.

The Digital Organizing Manager will manage and support the Digital Organizing team for multiple battleground states. This team is responsible for supporting program participants throughout their experience with the program; using digital organizing tactics to follow up with participants to help them hit their goals; and answering participant questions.

A great Digital Organizing Manager is a digital organizer with keen troubleshooting capabilities. You’ve worked on digital organizing programs and are excited to hit the ground running overseeing texting campaigns, building relationships with voters, and crafting a positive customer service team. You’ve got an eye for detail, know digital tools and tactics like the back of your hand, and you’re ready to support a team in running smooth digital organizing programs.

The Digital Organizing Manager will report directly to the Deputy Digital Organizing Director and will help onboard and manage a team of support staff while completing other duties necessary to running an effective and engaging digital program. This role will manage a team of up to four support organizers.

This is a full-time, remote, and temporary position with a start date of July 15th, 2024 and an end date of November 15, 2024.

DETAILS & COMPENSATION

Location: Remote

Compensation: $6,000/month

Benefits: 100% employer-paid health and life insurance, 99% employer-paid dental and vision insurance

Schedule: Full-time through November 15, 2024

JOB DUTIES

  • Manage a team of digital support organizers, including conducting weekly 1:1s with direct reports, and running daily syncs to ensure follow-through on tasks and deadlines
  • Assist in hiring, onboarding, and managing digital organizing staff, ensuring the health of the support program
  • Collaborate with the Deputy Director to manage staff involved in the execution of the digital organizing strategy
    • Provide participants with materials to enhance communication of the program's logistics, streamlining support efforts
    • Document feedback and frequently asked questions from participants, and ensure effective communication of these insights to the digital content team
    • Work comfortably in a fast-paced environment in which goals and priorities are constantly shifting
    • Other tasks as assigned in relation to the success of the department

DESIRED QUALIFICATIONS

  • 1-2 years of experience working with large-scale SMS programs
  • Experience managing staff - either paid or volunteer
  • Familiarity with peer-to-peer texting platforms (Spoke, Strive, Switchboard)
  • Enthusiasm for learning new tools and platforms
  • Commitment to fostering an inclusive atmosphere and promoting diversity, equity, and inclusion
  • Proven interpersonal, communication, and collaboration skills
  • Not required but would love to know if you have any of the below:
    • Familiarity with ticketing software (Help Scout, Hubspot, EveryAction)
    • Experience working with relational programs

This work will require being available nights and weekends during peak program days and as Election Day nears. The Digital Organizing Manager should expect to be online and available six days a week from September 3rd-November 6th.

EQUAL OPPORTUNITY

Relentless provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. We welcome applicants from any educational background, race, ethnicity, religion, creed, sexual orientation, gender identity, gender expression, sex, age, immigration status, citizenship status, national origin or ancestry, marital status, pregnancy, criminal record, mental or physical disability or disorder, HIV antibody status, parental or familial status, or veteran status, or any other characteristic protected by federal, state or local laws.

Relentless is an equal opportunity employer.