Arena Careers

ABOUT RELENTLESS

Relentless is an organizing company focused on unlocking political power through relational organizing. Relational organizing is the simple, proven concept that people talking to their friends and family is more effective than strangers talking to strangers. Our flagship product, Rally, is a social graph, power-mapping tool, and program management platform that makes running scaled relational programs simple. Our in-house program team brings their deep experience to supercharge the programs that run on Rally and mobilize communities at scale to have meaningful conversations, get out the vote, and so much more.

ABOUT THE ROLE

In 2024, Relentless is running a first-of-its-kind compensated relational program at scale across five battleground states using Rally. This program will hire 20,000+ low turnout voters to become relational organizers in their communities and turn their friends and families out to vote.

The Digital Support Organizer will play a crucial role in providing assistance and guidance to program applicants and participants.

A great Digital Support Organizer is someone who has great writing and people skills. This person is someone who is patient and excited to help folks troubleshoot and find solutions. You love connecting people with the info and resources they need; you get satisfaction out of being helpful; and you are passionate about making a difference in the 2024 election.

The Digital Support Organizer will report directly to the Digital Organizing Manager and will focus on delivering exceptional customer service, addressing participant inquiries, resolving issues, and ensuring a positive and smooth participant experience.

This is a full-time, remote, and temporary position with an estimated start date of September 10th, 2024 and an end date of November 15, 2024.

DETAILS & COMPENSATION

Location: Remote

Compensation: $5,000/month

Benefits: 100% employer-paid health and life insurance, 99% employer-paid dental and vision insurance

Schedule: Full-time through November 15, 2024

JOB DUTIES

• Serve as the primary point of contact for program participants, answering inquiries and providing timely and accurate information via email, text, online platforms, and the occasional call to ensure program success

• Support digital team in the participant application process - this includes using our vetting process, accepting applicants, and maintaining applications

• Identify and troubleshoot participant issues, providing effective solutions or escalating matters to appropriate teams when necessary.

• Assist with onboarding processes, payment tracking, and other administrative tasks related to participant management.

• Gather and share feedback from participants regarding their experiences, challenges, and suggestions for improvement with the digital team to enhance program quality.

DESIRED QUALIFICATIONS

• Ability to work in a highly collaborative remote work environment. This position is entirely virtual and applicants will need access to reliable internet and be proficient in using online tools (Slack, Zoom, Google workspace, etc) to do this job.

• Exceptional customer service and communication skills.

• Is comfortable working in a fast-paced campaign environment (especially one that scales quickly), and learning new skills quickly.

• Takes initiative to support others, provide help and problem solve with empathy.

• A passion for democratic political activism and progressive values.

• Strong project management skills and the ability to meet deadlines.

• Not required but would love to know if you have any of the below:

  • Technical support experience

  • Familiarity with Peer to Peer texting platforms (Spoke, Scale to Win, Strive, etc)

  • Familiarity with ticketing software (Help Scout, Hubspot, ZenDesk)

  • Experience working with relational programs
    
    

This work will require being available nights and weekends during peak program days and as Election Day nears. The Digital Support Organizer should expect to be online and available six days a week from September 10th-November 6th.

EQUAL OPPORTUNITY

Relentless provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. We welcome applicants from any educational background, race, ethnicity, religion, creed, sexual orientation, gender identity, gender expression, sex, age, immigration status, citizenship status, national origin or ancestry, marital status, pregnancy, criminal record, mental or physical disability or disorder, HIV antibody status, parental or familial status, or veteran status, or any other characteristic protected by federal, state or local laws.