Arena Careers

Responsibilities

• Create and manage scopes, timelines, and budgets, including researching for and writing proposals
• Lead regular check-ins with clients and cross-functional internal teams
• Organize and provide regular updates and communications with project teams
• Contribute to internal documentation and manage a suite of tools on projects (Asana, Dropbox, Google Drive, Slack, 1Password, Figma, Bugherd)
• Look for ways to improve our internal tools, systems, and processes to increase efficiency and impact
• Lead project kick-offs (internally and with client teams) as well as project debriefs (internally) so we can continuously improve on our work
• Collaborate with our design and engineering teams to help craft creative ideas, strategies, and solutions for our clients’ needs
• Collaborate with our design and development teams on quality assurance and testing of deliverables

Assist in cultivating client relationships:

• Triage client questions to maximize efficiency
• Be the internal expert on each client you work with, conducting research to deeply familiarize yourself on their structure, goals, and needs
• Identify strategies to maintain and grow our client relationships

Digital content strategy:

• Produce content checklists for client projects
• Where needed, and alongside other members of the team, manage and/or execute content production, and/or manage content entry and proofreading
• Assist with or lead client trainings
• Other duties as needed

Qualifications

• Minimum of 3 years of relevant experience, ideally with at least 1 year in an agency setting
• Relevant experience in campaigns, non-profits, or agencies
• Strong verbal and written communication skills, with demonstrated ability to proactively communicate with a wide range of audiences
• Demonstrated ability cultivating relationships
• Patient and able to remain calm when problems arise
• Experience working with a wide range of digital technologies: Content Management Systems (CMSs), CRMs, digital analytics tools
• Demonstrated ability to balance multiple tasks at once
• Demonstrated ability working in client-facing role
• Professional, strong time management, organizational skills, and attention to detail
• Desire to grow in field of digital project management or digital strategy
• Passion and pride in your work

Bonus Points

• Interest in progressive politics and progressive causes
• Love of design and technology
• Experience working with Project Managers, Designers, and Engineers
• Social media chops

Salary: $60-80k