Arena Careers

Title: Operations Associate

Reports to: Director of Operations

Location: Washington, D.C., up to five days a week in-office

Status: Full-time; Exempt. This position is included in a union-represented collective bargaining unit; specific employment terms and conditions are subject to labor-management negotiations and a potential Collective Bargaining Agreement.

Salary: $55,000 - $60,000

About the Hub

Launched in 2016, The Hub Project is a nonprofit effort comprising a growing team of communications, research, operations, and organizing experts who have extensive experience in campaign strategy, digital, polling, and analytics. We believe in a country where everyone has the opportunity to succeed in our economy and participate in our democracy. We make that vision a reality by partnering with advocacy groups – bringing surge capacity and coordination to build innovative and effective campaigns.

Our Commitment to Diversity, Equity, and Inclusion

We value diversity and inclusion and are committed to creating an environment where people from all backgrounds can participate, grow, and succeed in our organization. We believe we have a duty to use our power and privilege to contribute to transformational change to ensure our government is working for everyone and that all families have a fair shot.

Position Summary

The Operations Associate plays a key role in maintaining a well-run and organized office by overseeing day-to-day operations, including facilities management, supply stocking, vendor coordination, and providing in-person support to staff and guests. They also provide administrative support, assist with employee onboarding, and help troubleshoot tech issues, working in partnership with our external IT provider to ensure systems run smoothly. We're seeking an individual who excels in team environments and is adaptable to our mission-driven atmosphere.

Key Responsibilities

Facilities Management

• Serve as the primary contact for daily officer operations, including maintenance, mail, equipment, and supply management, to foster a conducive work environment.
• Support staff and visitors to the office as needed, including in-office coverage up to five days a week, with the option of up to 1 day remote
• Maintain office supplies, snacks, and inventory, and coordinate restocking with vendors. Maintain accurate records of spending.
• Maintain a clean, organized, and visually appealing office space, including common areas and meeting rooms.

Office Operations

• Assist in the implementation of new systems and processes to improve operations.
• Support the Director of Operations in drafting highly visible memos, emails, and written correspondence.
• Support the planning and execution of all-staff office event logistics.

IT/Tech Support

• Partner with an outsourced IT provider and the operations team to manage the Hub's technology infrastructure, support staff with basic tech issues as they arise, and maintain the connectivity and technology in all conference rooms
• Maintain and track organizational assets like computers and peripherals, and assist with ongoing technology management.
• Assist new staff by managing building access, preparing workstations and laptops, and offering equipment training to help them settle in smoothly.

Special Projects

• Assist the Director of Operations with special projects that help achieve our organization-wide goals and initiatives.
• Support the Chief Operating Officer (COO) with scheduling and logistical coordination related to special projects, ensuring timely execution of key initiatives and cross-functional alignment.

About You

• Ability to work collaboratively within teams.
• Initiative and a proactive approach to problem-solving.
• Good communication skills, both written and verbal.
• A willingness to learn and adapt.
• Basic proficiency in software applications.
• Flexibility to provide in-office coverage as required, up to five days a week as needed.
• Ability to handle sensitive information with confidentiality and discretion.
• A commitment to the organization's mission.

Benefits

Comprehensive benefits package that includes 100% employer-paid health, dental, and vision insurance for employees (and their families). Employees are able to enroll in 401k retirement plan and are eligible for a 3% automatic contribution and up to a 3% employer match on 401k contributions. Employees are also eligible for pre-tax transportation benefits. Employees will receive 120 hours of vacation time, 80 hours of health leave, up to 2 days of casual leave, and 20 hours of volunteer leave annually. Employees will also receive 13 paid holidays throughout the calendar year. Employees are eligible for 12 weeks of paid family and medical leave after 90 days of employment.

Hiring Statement

The Hub is a project of New Venture Fund (NVF), a 501(c)(3) public charity that incubates new and innovative public-interest projects and grant-making programs. NVF is committed to attracting, developing and retaining exceptional people, and to creating a work environment that is dynamic, rewarding and enables each of us to realize our potential. NVF’s work environment is safe and open to all employees and partners, respecting the full spectrum of race, color, religious creed, sex, gender identity, sexual orientation, national origin, political affiliation, ancestry, age, disability, genetic information, veteran status, and all other classifications protected by law in the locality and/or state in which you are working.

E-Verify

NVF participates in E-Verify and will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the United States. Job candidates and employees authorized to work may not be discriminated against on the basis of national origin or citizenship status.

How to apply

To begin the application process, click "Apply For This Job." This announcement will remain posted until the position is filled. Please note that only those individuals whose qualifications match the current needs of this position will be considered applicants and will receive responses from The Hub. Thank you for your interest.

The Hub is a unionized workplace and is represented by the Nonprofit Professional Employees Union (NPEU). This position is in the bargaining unit and is covered under the terms of the collective bargaining agreement. In accordance with the terms of the collective bargaining agreement, you are subject to a six-month probationary period beginning from your date of hire.